RETURN POLICY

Return items may be subject to a restocking fee based on the following restocking fee schedule:

Warranty Returns 

With manufacturer approval, Building Controls & Solutions provides advanced warranty credits in good faith.  If the manufacturer deems the product functional or outside of warranty coverage, a re-bill, including return shipping charges, will be applied to your account.

Non-Returnable Items

Certain items may not be eligible for return once the order is placed, including, but not limited to:

• Special order items, such as custom dampers or valve assemblies
• Items that have been installed or have damaged packaging
• Items that are out of warranty
• Original and return freight charges are non-refundable

If you require assistance with a Non-Returnable Item, please get in touch with your local branch for more information.

Returning An Item

A Return Material Authorization (RMA) is required for all returns.  Contact us for an RMA using one of the methods below:

• If purchased locally, contact your local branch directly
• If you purchased online and do not have a business account with BCS, email us at bcs.webalerts@building-controls.com for details regarding your return

Required Information

To process your return, ensure you have the following details ready:

• Your original purchase order (PO) number
• BCS order or invoice number

For questions on this policy or on specific return inquiries, use the Contact Us form and select "Return Items" from the list of inquiries.